Our Quality Guarantee
If something is wrong, we will work to make it right.
At Artihandmade®, we take pride in our handcrafted leather, wood, and rattan furniture. If your item arrives damaged or has a manufacturing defect, contact our customer care team promptly so we can review the issue and determine the appropriate resolution.
Damaged on Arrival
Inspect your order as soon as it arrives. Report any visible damage within 24 hours of delivery by emailing customercare@artihandmade.com.
Please include the following with your report:
- Your order number and the email address used at checkout.
- Clear photos of the damaged item.
- Photos of the packaging and shipping box, if available.
- The delivery document or proof of delivery, including any damage noted at delivery.
Damage must be reported within 24 hours of delivery. Claims reported after this period cannot be accepted under this policy. Damage that is not noted on the proof of delivery may not be eligible for a carrier claim.
Faulty or Damaged Items
If your item has a manufacturing fault or arrives damaged, contact our customer care team with a description of the issue and supporting photos. Exchanges are offered for faulty or damaged items, subject to review and confirmation of the reported issue.
Email: customercare@artihandmade.com
Natural Variations in Handcrafted Materials
Each Artihandmade® piece is crafted by hand using natural materials. Leather may vary in shade, texture, and markings; solid wood has its own grain patterns and natural characteristics; and rattan may show subtle variations in color and weave.
These differences are natural characteristics of handcrafted furniture and are not considered defects. They make every piece unique.
Contact Our Customer Care Team
If you have a quality concern or need help with your order, contact us as soon as possible. Please include your order number and relevant photos so our team can assess the issue.